We have been using AMT to provision many machines for the last 2 years however since a couple of days ago we are no longer able to. When trying to provision via manual job in RCS we get the error:
Operation: Configuration
Date and Time: 23/11/2018 09:45:58
Error Code: 3221227474
Severity: Failure
UUID: B7D1D480-7086-11E7-9C6F-60A274342700
Intel AMT FQDN: XXX008221.domain.ac.uk
Intel AMT IPv4: 10.4.94.135
Server Name: RCS.domain.ac.uk
Description: Initial connection to the Intel(R) AMT device failed.
Failed while calling
WS-Management call
GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error
0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.
Within the RCSLog.log we see:
2018-11-23 09:47:40: Thread:2552(DETAIL) : 10.4.94.135, Category: AMTCommunicator Source: WSMANCommunicator.cpp : AMTInterfaceNamespace::WSMANCommunicator::GetAmtVersion Line: 120: Failed while calling WS-Management call GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error 0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.
2018-11-23 09:47:40: Thread:2552(ERROR) : XXX008221.domain.ac.uk, Category: AMT Interface error Source: vProConfigurationInternal.cpp : vProConfigurationNamespace::vProConfigurationInternal::TestConnection Line: 996: Failed while calling WS-Management call GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error 0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target. , error in discover 0xc000521c
2018-11-23 09:47:41: Thread:2552(DETAIL) : XXX008221.domain.ac.uk, Category: TestAllConnections params Source: vProConfigurationInternal.cpp : vProConfigurationNamespace::vProConfigurationInternal::TestAllConnections Line: 548: Connection data - Connection type: TLS-PKI, FQDN: XXX008221.domain.ac.uk, IP: 10.4.94.135, UserName: admin
2018-11-23 09:47:41: Thread:2552(DETAIL) : XXX008221.domain.ac.uk, Category: Test Connection Source: vProConfigurationInternal.cpp : vProConfigurationNamespace::vProConfigurationInternal::TestConnection Line: 796:
2018-11-23 09:47:41: Thread:2552(DETAIL) : XXX008221.domain.ac.uk, Category: DiscoverAMTConnectionMode Source: vProConfigurationInternal.cpp : vProConfigurationNamespace::vProConfigurationInternal::TestConnection Line: 888: Connection Info-XXX008221.domain.ac.uk admin PKI: 819a5ecd18486589e241cf32765c52a52b7092b4
2018-11-23 09:47:51: Thread:2552(DETAIL) : XXX008221.domain.ac.uk, Category: AMTCommunicator Source: WSMANCommunicator.cpp : AMTInterfaceNamespace::WSMANCommunicator::GetAmtVersion Line: 120: Failed while calling WS-Management call GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error 0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.
2018-11-23 09:48:01: Thread:2552(DETAIL) : XXX008221.domain.ac.uk, Category: AMTCommunicator Source: WSMANCommunicator.cpp : AMTInterfaceNamespace::WSMANCommunicator::GetAmtVersion Line: 120: Failed while calling WS-Management call GetAmtVersion (CIM_SoftwareIdentity.Get). Intel(R) AMT connection error 0xc000521c: A TCP error occurred. Make sure that the destination settings are correct and that a network connection exists to the target.
The AMT certificate is still valid on the RCS server. The CA is working fine as far as we can see. Existing provisioned clients are working perfectly. We have tried updating the ME firmware on a couple of clients. The LMS server is started on the clients. My hunch is that it is SSL / TLS / certificate related but not sure where.
Any ideas?
Cheers,
Graham